For nearly 10 years, Chris Crummitt has owned and run Picture Perfect, a Maryland-area real estate photography and virtual tour company. She understands continued success depends on being able to deliver her customers the best products and a simple, streamlined experience.
When her former technology vendor couldn’t deliver new features her team needed, she knew it was time to search for a system that could meet her needs. Having changed vendors previously, she knew it could be challenging to lead her business through this change.
Take Time to Research New Options
What Chris didn’t anticipate was just how easy it would be to make the transition with support from the right technology team. She discovered HDPhotoHub via a Facebook group for real estate photographers and was immediately attracted to the a la carte options that would allow her to deliver her clients feature-rich property websites and social media marketing tools. The system also offered multiple small business solutions her team needed, including payment collection and scheduling automation.
Once she did her research, spoke with the HDPhotoHub team, and made the decision to upgrade, she says it was seamless. “They did the data transfer, which was so huge. We do up to 20 shoots/day and clients are counting on us, so it was a relief to have this level of service.”
Chris remained keenly aware of all the people who were depending on her during this change. “I understand that no one has time to deal with a complicated transition to a new system. In the last ten years, I’ve moved from one technology system to another a couple of times. By far, this was my easiest transition.”
Find a Technology Vendor Who Makes Life Easier for Real Estate Agents
Chris wasn’t concerned about promoting the benefits of the new system to her real estate agent customers because HDPhotoHub was offering everything they needed to market effectively, and it would all be in one place. “HDPhotoHub was doing everything that real estate agents know is important. The new system was going to make their lives easier.”
Her agents ended up being especially impressed with the ease of the social media tools. “They love how simple the system is to use. If they’re logged in to their social sites, it only takes a couple of clicks to post something. Everything is so streamlined.”
To encourage her customers to immediately begin using all the new tools they would now have access to, Chris offered two training sessions. Her agents were so impressed that she was invited to give another presentation to a local realtor association, which further benefited her business.
Look for an Automated System that Can Save You Time and Money
In addition to a better customer experience for agents, Chris was also able to streamline many aspects of her business through the upgrade to HDPhotoHub.
“Changing to HDPhotoHub has saved me time and money,” Chris said. “We’ve been able to stop paying for multiple subscriptions each month and now work with fewer vendors, which has simplified processes for everyone on my team.”
Tired of being a “debt collector” who wasted countless hours tracking down payments, Chris was searching for a business system that could be customized to require payment before a customer could download photos. She found this solution with HDPhotoHub.
“Before, I was invoicing through QuickBooks online and collecting money in a bunch of different ways. Now, everyone pays through the system with a credit card. It’s easier to track and easier to manage.”
Her team also simplified processes by using HDPhotoHub to schedule appointments and send reminders to agents. The system is integrated with Google Calendar and delivers automated email appointment confirmations, reminders, and text messages, including a reminder text to agents on the day of the appointment.
“I used to have to manually input the shoots into a different system, which required double entry of information. Now, through HDPhotoHub, I’m only inputting information once. I was able to drop the cost for that other scheduling service, which saves me time and about $250 a month.”
Photographer workflow has also improved due to ongoing enhancements to the Dropbox integration. “HDPhotoHub is very in tune with what photographers need. They are continually improving their system, which makes it easier for real estate photographers to do their work.”
Find a System with a Support Team Who Cares about Your Success
As a small business owner, Chris takes pride in being extremely accessible to clients and she was intentional in looking for a business team that would support her with the same level of service. From day one, HDPhotoHub was receptive to her feedback and delivered an exceptional level of customer care.
“I always feel like I’m their priority. I’m not a number, I’m a person. And I can count on them to be very responsive to my customers' needs, too. They understand what it’s like to work with real estate agents.”
Chris is glad she made the change and would recommend HDPhotoHub to other business owners who are looking for better business solutions. “Not only is HDPhotoHub cost effective, their customer service is amazing and so is their product. The level of service I’ve experienced through working with HDPhotoHub is priceless.”
HDPhotoHub is a platform for real estate photographers that quickly creates feature-rich property websites and social media marketing tools. The system also offers multiple small business solutions including order forms, payment collection, and scheduling. HDPhotoHub CEO Herb Dierks has been pioneering technology for real estate photography since 1997, and founded HDPhotoHub in 2018. Chris Crummitt is the owner of Picture Perfect, a Maryland-area real estate photography and virtual tour company, and she has been using the HDPhotoHub system for more than a year.