Jennifer in Indiana has a problem with one of her clients:
I have a longtime client that I've worked with over the last 6 years. (She only uses me on certain projects. I've shot about 30 properties for her.) Although I have several package options, she always chooses the full tour/floorplan package.
I think your first step is to find out if she understands your photo licensing terms. Just because you have your licensing terms on your website and your order page doesn't mean she has carefully read them and understands them. I suggest the following steps:
What do others think?