A couple of weeks ago a reader was lamenting the difficulties he was having with agents canceling shoots or rescheduling at the last minute and asked me if he should enforce 24 hour cancellation policy.
Scheduling shoots with real estate agents has got to be one of the most challenging and irritating parts of real estate photography. To appreciate the root of the problem you need to understand the home seller and their situation:
The real estate agent is in the middle of this trying to help the homeowner get their home ready. Some homeowners are harder than others for the agent to help through this process.
How gracefully and effectively you are able to handle the scheduling and re-scheduling circus will either distinguish you as someone that gives great customer service or make you look like a cranky geek. Of course, the more shoots you do the more difficult this process becomes. Here are some things to help you make scheduling a positive experience:
Scheduling misunderstandings can be a serious problem for both you and your client. Work to avoid them.