Ken in Georgia asks:
Most of my clients pay super quick (same day). However, I find myself with several thousand in unpaid invoices. Most 60 to 90 days old. I can see from the invoice app that many of these invoices have not even been viewed. I have resent the invoices with, "Please check your SPAM folder..." and sent a text or two. NOW what? Send an e-mail and copy the broker? Mail an invoice to the home owner?
Hi Ken, this issue happens to all of us from time to time and it can be really frustrating. It sounds like you've taken proper first steps by sending reminders and then further reaching out by text message. My personal preference for a next step is to place a phone call to the agent. Phone calls are falling out of fashion these days, but don't forget that this is a business of relationships. A live conversation can often go a long way and I tend to see better results when dealing with important matters over the phone.
Since these clients have ignored your attempts up until now and so much time has passed, the best course of action is most likely going to be reaching out to the broker. It is also appropriate to stop taking more work from these clients until their overdue invoices are paid.
I have one client who is very slow to pay. She is very busy and frankly, a little disorganized. She is also my biggest client and apart from being slow to pay, every other aspect of working with her is a complete joy. I implemented a payment process just for this client through TourBuzz, through which she needs to pay for her images before she can download them. It has solved the problem of me chasing down payment from her. If you are willing to work with these clients again in the future (although it is worth considering firing them at this point), maybe a pay-to-access delivery process will work for you.
We've all been there, right? How do others deal with clients who don't pay on time?