Dawn asks the question:
I have been using xxx on your outsourcing page for a while, but feel their work has been lacking lately. Anyone worked with them previously and have found a better option?
Dawn, first I would read Brandon Cooper's post where he describes how he chose the outsourcing company he uses. Notice that he says he went through 5 companies before he found the one he now uses. Specifically, he says:
I decided to reach out to a few outsourcing companies to see what they had to offer. I went through about five editors before I found one that I thought had potential. I created some videos to explain my workflow and started training the editor on how to process my raw files. In the beginning, it was painful! There was a ton of back and forth with plenty of disappointing results and reliability issues. After a few months, it got to the point where I almost couldn’t tell the difference between their edits and my own. This is when I finally felt comfortable enough to hand over my editing.
I think it is unrealistic to expect to just pick one of the outsourcing companies at random or even have someone tell you which one to use. Everyone is likely to have very different expectations and different editing requirements. Better to do as Brandon did and try out several and put time into communicating exactly what you want and expect. They are more likely to meet your expectations if they clearly understand your needs.