December 18th, 2016
Peter in Seattle says:
Without sounding too thin skinned, How would you gracefully ask an agent if you have been fired? This came up when I was looking at my agent’s listings and found one or two homes that I did not photograph. These were over $400K homes, not re-pos. I know that it is a good idea for an agent to have more than one photographer but if you have not heard from them for while and find out that somebody else took the shots I want to call them and ask “What the hell is going on?” “Why didn’t you call me?”
I don’t think it makes sense to ask your client about why they didn’t hire you for a specific shoot. However, I do think that it is important to understand your client’s specific needs, likes, and dislikes. You can do this by:
- After your first shoot for a client ask them how you did and what they like or dislike about your work and/or your business process.
- When you are on site with them pay attention to what like and dislike. Ask them direct questions about what they want.
- Once a year, conduct a customer satisfaction survey.
The fact is, you are not going to please everyone and in a market like Seattle where there is plenty of competition standing in line to take your clients, sometimes it’s just going to be a personality mismatch and they probably won’t tell you that directly.