Does Anyone Ever Reshoot A Listing Because They Have Improved?

November 7th, 2016

Brent in WA asks:

I’ve just dipped my feet into Real Estate Photography and am wondering how you feel about past work. The problem is after learning so much I feel guilty about the quality of product provided to past clients. Do you ever go back to a client and tell them you’ve learned new techniques and offer to re-shoot?

I’ve never heard of anyone reshooting because they’ve improved. The past is the past and ideally, you will be shooting other properties for those same clients so they will get the benefit of your current work. Besides, the length of time listings are on the market in the Seattle area is at historic lows so the listing you shot 3 weeks ago is likely not even on the market anymore.

However, the Puget Sound area has some of the best real estate photographers so the standards are high and if there are clients you think aren’t using you because you weren’t up to their expectations, this may make sense to offer a discounted shoot on another property to demonstrate what you can do.

If clients like your work, they will keep coming back and you will be doing all their listings. You should easily be able to see if they have switched to someone else.

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6 Responses to “Does Anyone Ever Reshoot A Listing Because They Have Improved?”

  • On average, I’m always improving so if I look back at something I photographed six months ago, I can always see where I can do something better. There have only been 2 occasions where I offered to do a reshoot, but the agent weren’t seeing the (glaring) problems with the images and didn’t want to bother with scheduling another session with the sellers.

    If a customer comes back to me with issues about images I have provided to them and I agree that there is an issue that I can address, that’s when I’ll offer to do a reshoot or give a discount on the next job. I’ve been very lucky so far that I’ve only had one agent that had an issue with one image (an exterior) that I re-did and made available the next morning. I cut off a tiny bit of the eaves on one side of the home. There was no street parking and the nearest public lot was a fair walk away so I was tight on that side of the home to keep from having my car in the shot as it was parked just off to the side of the driveway. On the reshoot, I had my camera on the front seat and just stopped in the road on the opposite side, jumped out and took the new picture. An hour of driving and less than 5 minutes to make the image, process and send it out.

  • No. offer an incentive to use you again. Don’t put any reason into your clients head to think that you weren’t doing the best u could the day you worked for them.

  • If my clients had a legitimate issue, I always offer to re shoot for free if it was my fault.
    But so far, my re-shoots were either because the house needed power washing and the roof or driveway might look terrible and showed in the photos, or the house was getting new landscape, but the owner wanted the home on the MLS ASAP. I always ask if the home is ready to be shot, but that might be a matter of opinion. if I do re-shoot, I always charge, as I tell my clients it’s time consuming to re-edit a tour. I once talked an agent into a drone shot. When I saw the images the from the drone, the roof looked terrible, so I offered to re-shoot it free, after it was power washed. I tried to fix it in Photoshop, which is not my strong point, and felt it was easier to re-shoot.

    Last week an agent asked me to re-shoot a beautiful home I shot a year ago. The owners had sellers remorse and took it off the market. later they listed it again, but now they added new landscaping, painted some of the rooms and had murals painted by the pool. the agent asked if I would charge them less since I had most of the photos from last shoot and just wanted me to add the exterior and the rooms that were painted. I told them it was easier and faster to re-shoot the entire home, and charged them the normal price.

    I agree with Ken and Matt, offer an incentive to try you, even if you do a property for free, or drone shot. Down here in FL we have many communities with amenities like a clubhouse, or community pool, playground or beach. Another thing we sometimes do at a large agency, is ask a broker to introduce us at an agent’s meeting, and we bring in breakfast, or donuts and coffee and give our cards or show our images on a laptop. Agents like stuff as long as you don’t take too much of their time.

  • I would never offer to reshoot for that reason. However I am constantly telling my client when I update gear, update software and technique. I let them know I’m always updating my techniques to stay on top and ahead of the curve. See… I never used the words “improve” or “better.” Updating and staying On Top and ahead for the curve have positive implications whereas “Improve” and “better the quality” imply that you were not giving them the best to start with.

    Just get better and let them know you are always working to stay “On top of providing excellence in photography that meets their needs”

  • The answer to this is no. I however do like to look back on old listings to see how much I’ve improved. You don’t realize how far you’ve come until you look at properties you shot your first year or two!

  • The pictures you shoot today, in all probability aren’t needed in a few weeks. My clients will catch my improvements in their next house.
    But, if a property gets a fresh paint job in a couple rooms, or they improve their landscaping, or something like, I will gladly go back (restrictions apply) and retake a few pics to help them freashen up their listing – and at no charge – as long as it’s just a few shots. I only charge again if I have to do the whole job over again.
    Clients like getting perks, and I hand them out when I can. If my client gives me work pretty often, and they take me to a house pretty smaller than their usual size I’ll adjust my cost accordingly.
    I really only make one promise to my clients. The most important shot I can take is the exterior front, that’s the 1st pic buyers see and is, here in Knoxville, the only required shot for MLS. I promise a good front shot, even if I have to come back tomorrow to get it. I always ask which way the property faces, and try and time the shoot when the sun’s shining on the front. Being ok in PS helps me sometimes from going back. I try to get my clients to know I’m out here to help them sell their properties.

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