October 3rd, 2016
Jennifer in Indiana has a problem with one of her clients:
I have a longtime client that I’ve worked with over the last 6 years. (She only uses me on certain projects. I’ve shot about 30 properties for her.) Although I have several package options, she always chooses the full tour/floorplan package.
I think your first step is to find out if she understands your photo licensing terms. Just because you have your licensing terms on your website and your order page doesn’t mean she has carefully read them and understands them. I suggest the following steps:
- Talk to her about the fact she is violating your photo license agreement.
- If she doesn’t understand, and you want to keep her as a client spend the time to explain your licensing terms face to face and explain why they are the way they are.
- If after talking to her you believe she understands your licensing and is violating them anyway decide if trying to charge her for her violations is worth the time.
- Probably the most you can do is take her to small claims court. And it is likely that winning a small claims action against her the judge would likely insist on a signed license agreement that shows she agreed to your terms (I think this is what Joel Rothman would tell you).
What do others think?