October 16th, 2015
There are some lessons to be learned from this last week’s Lightroom disaster:
- Lesson 1 for Adobe: If you have a widely used software product that professionals use for their business never, ever release a poorly tested update the disrupts customers business. It’s going to take a long time for Adobe to regain my trust after demonstrating such software testing incompetence! I doubt that I’m the only one that has this feeling!
- Lesson 2 for Adobe: When you make large functionality changes have a public Beta program to get users input. Many users are upset with the new Import process.
- Lesson for users: When you use software that is critical for operating your business don’t install operating system or critical software updates right when they are released. Better yet, have a backup computer where you install updates first to see if they affect your particular workflow.
For me, even though I managed to avoid any disruption from these updates, I think #1 above is the most serious. Massive numbers of users were affected in a big way. My guess is that Adobe lost a few customers over this.
Today Adobe announced that, “in our next dot release, we will restore the previous import experience.” This is encouraging but it’s difficult to repair the trust damage that #1 above has caused with users.